Shipping Policy

Last updated: September 12, 2026

This policy explains where NTJ Outdoors ships, how long order processing normally takes, estimated U.S. delivery times, shipping charges, and what to do if a delivery is delayed, missing, or damaged.

Shipping destinations

NTJ Outdoors ships to addresses in the United States and Canada. Customers are responsible for confirming that the products they order are legal to purchase and possess at the delivery address.

Processing time

Processing time begins when we receive your order and ends when the order is dispatched. We inspect orders before shipment. Most orders are processed within 2 business days. Processing may take longer because of product availability, seasonal demand, or national holidays.

Estimated delivery time

Delivery within the United States normally takes 3–7 business days after dispatch. Delivery times to Canada vary by destination and may be affected by carrier or customs delays. Delivery estimates are not guarantees.

Shipping charges

Orders of $100 USD or more qualify for free shipping. Any applicable shipping charge for an order under $100 USD is shown at checkout.

Split shipments

Orders normally ship from one warehouse in one package. We may split an order when its quantity or size does not fit our standard packaging. If that happens, the packages may arrive separately.

Address and order accuracy

Please review your items and delivery address before completing payment. NTJ Outdoors is not responsible for an incorrect item selected by the customer or for delivery failure caused by an incorrect or incomplete address supplied with the order.

If you notice an error, contact us as soon as possible at contact@ntjoutdoor.com. We will try to coordinate with the carrier, but an address change cannot be guaranteed after dispatch.

Missing or damaged packages

Inspect your package when it arrives. If the package or product is damaged, contact contact@ntjoutdoor.com promptly and include your order number and photographs of the damage.

If tracking shows delivered but you have not received the package, contact us and the carrier promptly. If your package has not arrived within 10 business days of the expected delivery date, notify us so we can assist with a carrier claim.

Delays outside our control

NTJ Outdoors is not responsible for delays, failed delivery, rejection, confiscation, or disposal caused by circumstances outside our reasonable control, including:

• Address changes after shipment, incorrect contact details, refusal of delivery, or other recipient actions.
• Weather, transportation interruptions, communication failures, government actions, postal policy changes, war, natural disasters, fire, flooding, or similar events.
• Violations of carrier or transportation regulations.
• Weekend or holiday delivery restrictions.
• Delivery addresses, including certain schools or gated communities, that the carrier cannot access.

Questions

For shipping questions, contact NTJ Outdoors at contact@ntjoutdoor.com.